Returns are accepted within 30 days of the delivery date. Merchandise must be in new unused condition. All returns require the original sales receipt or packing list, or a copy. Returns will be credited in the original form of payment. Resized rings are non-refundable.
Unfortunately, custom designed or personalized engraved items are non-returnable. However, if you notice an error or defect in the item that you received, please contact us as soon as possible. These issues will be handled on a case-by-case basis.
How to Return or Exchange an Online Purchase via Mail.
When you receive your purchase, examine it carefully. If for any reason you are not completely satisfied, please email us to verify that you are within the return period. Once you have verified that you are within the return period, please follow the return instructions below based on your original order type.
Standard Online Orders – The returned item should be insured for its full value. We are not responsible for returned merchandise lost or damaged in transit. Original shipping charges will be refunded only if we have sent the wrong item or if the item is defective. Returns by mail or common carrier must be sent to:
AGN Hand Engraving
550 S. Hill ST. Suite #1453
Los Angels, CA 90013
Order Changes or Cancellation.
If for any reason you’d like to cancel or change an unprocessed web site order, please email us using the form below, as soon as possible. We’ll do everything we can to accommodate your request.
If your order has been shipped, it cannot be canceled. But you may simply return the order according to our return policy.